Shipping policy
Shipping Information
After you have successfully placed your order at vitaintetools.com, your order will be confirmed within 24 hours, and you will receive an email with information regarding the details of your order.
Your order will be shipped within 24 hours after the order is confirmed. Usually, the tracking number will be updated within a span of 1 to 3 business days. If you don't receive any updates on the shipping information, there's no need to worry because your package is already on its way. Currently, all orders will only be dispatched on working days.
Q: How to track your order?
When your order ships, we will send an email immediately. You can check the shipping progress through the tracking code provided in the email.
Click here to track your order
Q: Where do you ship from?
We ship from warehouses located HongKong.
Q: How long will it take for my items to arrive?
| United States | |||
| Type of shipping | Threshold | Price | Shipping timeline |
|---|---|---|---|
| Free Standard Shipping | Order $30 and above | Free | 6-12 business days |
| Standard | Order below $30 | $5 | 6-12business days |
| Expedited (5-8 BUSINESS DAYS) | $10 | 5-8 business days | |
| Canada | |||
| Type of shipping | Threshold | Price | Shipping timeline |
|---|---|---|---|
| Free Standard Shipping | Order $30 and above | Free | 7-9 business days |
| Standard | Order below $30 | $5 | 5-10 business days |
| Expedited (5-7 BUSINESS DAYS) | $10 | 5-7 business days | |
| Australia | |||
| Type of shipping | Threshold | Price | Shipping timeline |
|---|---|---|---|
| Free Standard Shipping | Order $129 and above | Free | 7-12 business days |
| Standard | Order below $129 | $5 | 7-12 business days |
| Expedited (4-7 BUSINESS DAYS) | $10 | 4-7 business days | |
| Germany/United Kingdom/France/Italy/Spain | |||
| Type of shipping | Threshold | Price | Shipping timeline |
|---|---|---|---|
| Free Standard Shipping | Order $129 and above | Free | 6-10 business days |
| Standard | Order below $129 | $5 | 7-12 business days |
| Expedited (4-6 BUSINESS DAYS) | $10 | 4-6 business days | |
| Singapore/Korea/Japan/Tailand | |||
| Type of shipping | Threshold | Price | Shipping timeline |
|---|---|---|---|
| Free Standard Shipping | Order $129 and above | Free | 6-8 business days |
| Standard | Order below $129 | $5 | 6-8 business days |
Q: What should I do if I filled in my address incorrectly?
Please contact our customer service at the email address official@vitaintetools.com as soon as possible. If the package has not been sent out yet, our customer service team will manually modify the address for you. If the package has already been shipped via UPS Ground, you can try contacting UPS to change the address, although this may not always be successful. For other couriers, the address cannot be modified. If the address cannot be modified and the package needs to be returned according to the logistics provider's policies, our customer service team will resend the product for you.
Q: What should I do if the package is lost or damaged during transportation?
If your package is lost, please confirm with the logistics provider and then contact us directly. Once confirmed, we will file a claim with the logistics provider and arrange a replacement or refund for you. If your package is damaged during transportation, please contact us directly and provide photos of the damage, along with a copy of the logistics bill. We will then file a claim with the logistics provider and arrange a replacement or refund for you.
Q: Will my order be shipped in multiple packages?
Yes. If the products you ordered are stored in different warehouses, they will be shipped separately in multiple packages.